“We had an emergency situation with our German shepherd, Blitz, and the staff responded quickly and were so helpful in pointing us to a specialist that could help him. A few days later, another unexpected issue with him. They got us in within a few hours and helped us, in what was the most cost efficient way. During that visit, the vet (Dr. Mancia) came in and remembered Blitz from a few days before, and had followed his stay in the specialists' hospital. Unfortunately, our big boy declined very quickly a few days later and we had to make the hardest decision, with his best interest in mind. They worked us in quickly so that he did not have to suffer, and were so kind from the moment we called, walked through the doors carrying him, and left their office. Dr Mancia explained everything and gave us all the time we needed with him, all while staff kept our 2 small children occupied at the front desk. We have been to 2 other vet offices in the area and absolutely dreaded ever going back to either of them, or any new office, because of the way we felt there. It seemed as though every person that worked at both offices were scared of him just because of his breed, but Crestview was so different! They were amazing with him from the very moment he got there during the first visit. Today, we received a card in the mail apologizing for the loss of our Blitz, and 2 of the Vets had written in the card about how sweet and special he was. In the future, I can feel comfortable about taking our pets to a Vet for great care, all thanks to the way they treated us and our big baby that we miss so much!”
